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I had a screw in my right front tire on my 2018 Chevy Silverado which I discovered at the end of my shift at work. I wanted to avoid long waits at tire shops so I decided to try Bill Estes' shop to get a tire patch. They got me in and out immediately, it was not at all expensive and they even let me use some of my GM rewards points to shave off some of the cost. They also did exactly what I asked and didn't try to sell me on anything I didn't need. I would ...
The service was fast. The technician was honest and open about what I needed on my car. He even recommended a service I was due for because of a special that was being ran on that service. Wonderful experience and will continue to take my vehicle to bill Estes for any maintenance
Just a great new truck buying experience all around. Jim Barrett is one of the best representatives I have ever worked with. Really appreciate the assistance and help in purchasing a new Silverado pick up truck.
Eric was very helpful he made sure that he took care of all my concerns and got me what I wanted
One of the side mirrors was pushed back-( it must have been hit going through the station ) and some white paint glazed onto the front side of the mirror.
I always take my truck to Bill Estes on 96th and Michigan St for service. I bought the tuck there. They do excellent work there. This last time I had a problem possibly from a previous service they did on my truck. They had the truck towed and fixed the problem right away.
Our service rep, Ryan, is amazing! He’s incredibly kind and knowledgeable. He’s great about communicating the service process and quick to respond to our questions. I highly recommend Bill Estes service. Our vehicles are well taken care of.
My experience with bill estes chevrolet has always be more than satisfactory. we have two automobiles serviced there. Mark Phillips is a polite and helpful service advisor.
this was the first car i have purchased from bill Estes. sales representative Sief was excellent. the people were all friendly and helpful. I would gladly recommend Sief to anyone looking for a car.
Fantastic experience, great customer service, and fun staff! Derrick Holmes and Johnny Steadham are my BFFs, go see them! Thanks guys, you’re the best!
On Wednesday May 12 my wife and I went in to Bill Estes Chevrolet to see about trading in our Impala. The Impala was purchased from there in 2017 new, we were talking about a lease but for the a little bit more money we bought a new Equinox. This makes three new cars that we have bought from Bill Estes since 2008 the service and sales staff have always been 5 star.
We just bought our vehicle from Bill Estes. Our salesman, Sief, was wonderful to work with. We had such a good experience that our daughter bought a car that same day there. Sief really went out of his way to make us all so happy. The entire staff was the friendliest that I have ever encountered. We will definitely be repeat customers!!!
Kay worked with me to find the vehicle I wanted. He kept me up to date. Very polite. I will recommend a friend or family member to ask for Kay if they are shopping for a chevrolet.
I inquired about a Tahoe on order through the internet. The response was quick. Got a call when it arrived, went and purchased the vehicle two days later. It was a very efficient process
Derrick was a pleasure to work with! Very friendly and down to earth person. Nothing but good things to say about dealership! Great job at finding best deals to fit your buget.
I came in for a simple tire recall and between the Crock-a-Dillion and the wonderful service I received from Josh was second to none. I want to thank you for taking care of me and my car needs. You guys rock. Thank you so much! And tell the Crock-a-Dillion he is great.
Derrick Holmes is one of the nicest understanding salespersons I’ve ever delt with he made it happen for my family I give Hume the Greatest Salesperson Award!!!!
Bill Estes has such great service quickly done and also gave me a car to use so i wouldnt miss work every service is performed with accuracy and care to get me back on the road. I get my care serviced here all the time since I bought it almost two years ago. Thank you for getting me back in my car again.
Bottom Line: Bill Estes Chevrolet service department is the best there is. They were superheroes when it came to a most difficult situation regarding my Corvette. They pushed for over two months at my request to have GM intervene and pay for a repair that was botched TWICE at Betten Baker Dealership in South Haven Michigan. They wound up having to accept warranty pricing for this which they did not have to do. Further Details: A dealership up in South Haven Michigan, Betten Baker, attempted twice to repair my Corvette. In both cases they did not complete the repairs correctly. ...
Pascal Decaudin is the man to go to ! He took care of me like I was family and got me into a car that I actually wanted right away. I definitely recommend him! 🙂 Wayne also made this a pleasant process. This environment was very welcoming enjoyed the whole process .Great people -LeAnn
Pascal Decaudin is the man to go to ! He took care of me like I was family and got me into a car that I actually wanted right away. I definitely recommend him! 🙂
The service was great, process was reasonable, and the waiting area was clean and comfortable. The only suggestion I have is to keep the popcorn fresh if you are serving it. Thank you.
Excellent and timely. Car was analyzed quickly and fixed . Very thorough. Reasonably priced.
Prompt, courteous customer service with limited wait time. New car recall noticed and replacement part ordered by the service department. Will continue to service with Bill Estes even though other options are closer to home. Great first experience after purchase.
Corey is conscientious and provided excellent service. My service took less time than anticipated and I was in and out in enough time to complete my other tasks. Much appreciation
My service advisor left for another dealership. He made sure my new service advisor, Ryan Ray, was a good fit. I was very pleased with Ryan's level of service and professionalism.
I was given great customer service as I shoopped for my new car. I wasnt sure, but the associate helped me make the best decision ever. Thank you so much!#
Had right headlight repaired but was less bright than left headlight after repair . Will need to return to dealership for further repair.
I found the car I was looking for and they transferred it to my local store free of charge. The service was quick and friendly. The salesman (Eric Beeler) remembered my family members names and got me the deal I wanted. Buying process was easy, I already had my financing and they got me a better rat. Very pleased.
Everybody at Bill Estes Chevrolet it's wonderful always has a wonderful experience regardless what I go there for everybody is very knowledgeable and keeps you up-to-date
I had my car serviced and I was in and out in a timely manner. I’ve been coming to Bill Estes Chevrolet for years and I am never disappointed with the customer service. Staff is very friendly and helpful.
I was thoroughly satisfied with my recent service appt. with this dealership and would highly recommend them to others for anything from sales to service!
All great. Sales rep Jim Barrett worked with me for several hours until I got exactly the type of situation I wanted with a new car lease.
The oil change service I received was explained to me and I was consulted before other services were done. The service was quick and the facilities are always clean and comfortable
The length of the visit was what I had expected until I had to make a return trip within approximately 30 minutes because the engine light had come on.
My sales person Jim Barrett was the ultimate professional. He was very attentive to what my needs were and not the dealerships. He has return all phone calls in a timely manner and his follow up has been Excellent. The sales manager Wayne was equally as professional as well. When and if I need a Nother vehicle there is no question where I will return for a purchase
I was a walk-in. They said 1.5 to 2 hours. 50 minutes later I was out of there!! Of course they got me to buy a new air filter; which after 40K miles it was caked with debris. I had a groupon for the synthetic oil change, so it was like getting the filter for free. I was disappointed they did not run the diagnostic report like they said, but ehh I'll get it next time when I schedule an appointment more responsibly.
Excellent ! on time as promised ! extremely polite and answered all questions!
Mike Richardson and Eric Beeler are fantastic to work with! They both were vey instrumental in finding a new Trax after my daughters accident Great people to work with!
All of the staff at the dealership were very attentive and helpful. Commercial truck sales associate Dave Vandaale was the most pleasant sales man I have ever dealt with. I bought my last truck in 2001 from Bill Estes and after this experience at my most recent visit I am convinced my next truck will also be bought at Bill Estes
Been using Estes Chevy for many years and would recommend both sales and service employees to anyone. Terrific customer service and excellent workmanship. Work ess done quickly and efficiently
Viewing the commercial with Bill Estes and son, prompted my choosing to seek a car to lease there. Thanks to Chad and Zack a deal was worked out which fit my fixed income budget.
I want to thank Pascal Decaudin for everything he did when I purchased my Chevy Cruz he is a very professional salesman I've been to other dealerships and bought vehicles and not had the satisfaction that I did with Pascal he knows how to deal with the customer.
Great service on my Tahoe. Work was completed as asked and as described. It was completed on time and the courtesy shuttle is very convenient.
I called to have a routine service check with oil change and tire rotation. It was quick and easy.
I have nothing but great things to say about my car buying experience at Bill Estes! I will definitely recommend Jim to family and friends for future purchases!
Service with Bill Estes is always great. Mark Phillips is the best aervice advisor. He always keeps us updated on the status of pur vehicles and delivers on time
I took my Corvette in for an oil change.My service person was Mark Phillips and we had a great talk. The service was quick and detailed,no problem for me!
I scheduled an oil change and tire rotation. On my drive to the dealership, I noticed a shimmy in the steering wheel. I realized I needed an alignment as I hadn't missed all the Indy pot holes this construction summer. Ryan worked in an alignment after the oil change. I really appreciate getting it done in the same visit. And more so, my �� needed the alignment now. Thanks.
Im sure I was a pain to deal with, but my salesman did everything he could to make us happy and close the deal. I’d see us returning to Bill Estes in the future.
Bill Estes ALWAYS goes above and beyond my expectations to make me feel at ease. They are always accommodating and follow up as promised from sales to service.
I knew exactly what I wanted. No test drive needed. Let's get this deal done!! Home Run Baby. Estes Team Rocks! Thanks, Mike Strong
The service was quick and I received a good deal on my tires. The representative was very nice. I love the waiting area here and the bathrooms are clean.
A small wear mark appeared on the seat of my 2017 Corvette after only 6k miles. Chevrolet replaced the seat cover under warranty without issue. The seat leather (red) matched the passenger seat exactly.
Everyone I had contact with were very not only friendly but extremely professional. I would recommend Bill Estes service department to anyone needing their vehicle repaired or serviced
I had a few items that needed looked at and was reminded of a couple more general maintenance items that needed to be done. I was thankful for the time taken to explain what needed to be done and why as well as the time to ask questions. The work was done correctly and on time. Very grateful to be able to trust my dealership.
I’ve been going to Bill Estes for about a year now to get my vehicle serviced. Every trip I get the same treatment ...Convenience, Efficiency and Outstanding Service. I will continue to use Bill Estes and recommend them to anyone looking for their car to be serviced.
I have owned GM vehicles most of my life which have lasted a long time thus drawing me to them still. My salesman Matt was very helpful as well as my finance person Levi.. No pressure, totally my decision.
Pascal was very helpful and great to work with and we will continue to do our business with Bill Estes. Thank you for making the process seem less.
Fast , courteous, facility is imaculate ,work was fully explained,work completed faster than expected they give you a loaner car,they follow up on repair& condition of car
Outstanding service and customer support . They are the best over my 50 years driving . I love my Avalanche and so sorry to see it discontinued by Chevrolet after purchasing three of them . Nothing close now offered so will have to switch brands most likely to Cadillac !
Top notch service department. Friendly service advisors, good commmunication and follow up. Will definitely be back for all future service and would recommend to anyone.
Pascal Decaudin and the entire team at Bill Estes went the extra mile to make sure we were completely satisfied. We couldn’t ask for a better salesmen than Pascal and that’s why we always see him first before we make any auto purchase.
We drove in in a rental car from Lawrenceburg, Indiana. Bought a car and out the door in 90 min. I thought my wife was going to drive the new car home and I was going drive the renal home.Matt said, are you driving a rental car home? I said yes, he said leave it here and we will take it back for you. Awesome Matt, Thank You!!!!
excellent service had issues with my clock and thought it might be electrical problem. Turned out there was a service bulletin on the issue and it only needed some programming under warranty
I recently made my 3rd purchase at Bill Estes Chevrolet in 7 years and I will go back again. Unlike other personal dealer experiences the team at Bill Estes work to earn my business.
Without having an appointment, my automotive needs were immediately addressed and completed which enabled me to reach my destination of Chicago, Illinois in time for my meeting.
My salesman was Bo Chavis. He was very informative and helpful. Found the car that I described and wanted. Very efficient in getting us out.
They did a great job identifying the source of a rattle in the front suspension. Replacement of the sway bars resolved be problem and my car is once again running smoothly.
Called on Monday am to get an oil change and a broken door handle fixed. Spoke with Mark Phillips in service who asked if I could be there in an hour! It is my only car and they needed it overnight so they provided me with a loaner. Got the oil changed and the door handle fixed, an alignment, and broken stabilizer bars repaired. On checkout, the woman at the desk looked up my service credit and I asked if my warrant covered any of these things. They told me that it was expired but I had the paperwork with ...
This was a great experience to work with Chevy. The Service was quick and no problems when I left. They showed me their new technology and that was awesome. My vehicle drives great.
Great customer service! Staff are very friendly and knowledgeable. Facilities are clean and welcoming. I've been a customer for ten years. Never had a problem.
Tire repair and replace-quick, fast excellant service and work met to my satisfaction-thourough and complete-high communication levels and involvement-very satisfied with all aspects of work
Erick Beeler was most helpful in showing me different vehicles I was interested in and letting me drive the vehicles. He explained the different features and answered the questions I had. An excellent buying experience!
I'm. Very satisfied. With the service I. Received .will recommend bill Estes. If you are in the market for a. New car.
Excellent service! I was advised what to expect and the cost and that is exactly what was delivered. I was late to my appointment because of an interstate accident. When I called, I was told that if I was there within 45 minutes of my appointment, I will still be seen. It was at the end of their work day. Then, they thanked me for calling!
I had a great experience with Bill Estes Chevrolet. I want to thank Warren and Ryan for taking the time and care to answer my questions and concerns about my purchase. They truly get a car is a car and a customer is a customer no matter how big or small the purchase is.
Eric Henderson and Pascal Decaudin helped make the car buying experience a joy! Combined, the two worked with my wife and I to ensure that we not only got the best deal, but also, ensure that we received everything we needed in an automobile. This was our first time working with Bill Estes, however. After working with these two, we will definitely be back!
My complaint is with the payment. I dropped my car off for repairs. The day that it was ready was a Saturday before the Labor Day Holiday. I had to be out of town so I check to see if the work had been completed. Yes, Great so far. When I asked to pay over the phone with a credit card, I was told since the bill was over $500 I would have to come in. I needed my car for the weekend. They would be closed for the Holiday and I was out of town. I asked if someone could ...
Nathan Gregg is as good a service advisor as I've ever dealt with. The problem was diagnosed, resolved and I was on my way in record time; he, Nate, advised me that there was an open recall and while I was there, they took care of that, too. Great service department.
I am always treated with such courtesy and respect that I am happy to drive all the way from Plainfield to Bill Estes Chevrolet for all of my service needs.
There are too many wonderful things to say about the team at Bill Estes Chevrolet. We drove up from Cincinnati to get a new Chevy Equinox. Eric Beeler & the finance team made sure everything was in place before we drove up. They gave us a couple different lease options on the car my wife wanted. We didn't have to wait that long once we got there, given that the dealership was extremely busy. Yessica Olguin went made sure we knew everything about the car before we drove off the lot. The General Manager, Chuck Jones, even came over ...
I recently purchased a used Corvette from Este's. During the negotiation one of my critea was full service records from Estes service department. The car I purchased appears to have had modifications and knowing what was done would be beneficial. Mr. Bo Chavis told me service was closed on Saturday but he would request service records on the following Monday. Due to the privacy laws this was a big job but Bo went the extra mile. Much appreciated. I also dealt with John Luck he has been wonderful to work with during the sale and has followed up after ...
Very friendly staff treated me very well I was in and out and happy with my purchase Gave me a good trade in price for my vehicle
Jim Barrett help me so much he was great on the phone he was great finding me a great car he was great give me a great price he was great about offering special offers and and extras and I will buy from him again
I bought my first car March of 2015 through Bill Estes Chevrolet. From start to finish I was thoroughly impressed with the professional and friendly atmosphere of Bill Estes Chevy. I first looked at a car from their website and found multiple options to choose from. The website was easy to personalize search options and maneuver. Once I physically went to Bill Estes Chevy, I was greeted like a friend and taken well care of. I was offered a test drive and financial aid options. Every employee I came into contact with treated me with respect and helped me pick the ...
We went in to purchase a new truck. The whole thing from beginning to end was painless and easy. The sales associate and the finance associate were both very straightforward and easy to work with.
I had a gear shifting problem associated with my new Chevrolet Colorado pulling a camper on a long trip. The service manager took notes of all my observations, made copies of my documentation and asked intelligent questions. The outcome was the complete resolution of the problem. Due to the complexity of issues, I am not sure the problem would have been correctly diagnosed and resolved if he had not handled it in such a professional manner. I am thankful to him, Bill Estes Chevrolet and to the manufacturer for standing behind the Colorado. Long-term customers are the product of experiences ...
took my car in for its first oil change With Chebon White.i had no problems before i tyook it in they didnt say i had any problems. next day battery light came on two days later car would not start had to have car towed to shop only to find out it was leaking oil onto myy alternator. needs alternator and valve cover gasket i wonder why they did not notice this problem when ddoing the oil change makes you wonder very disappointed.
I made an appointment on Saturday for Monday and got right in. The service department is wonderful. They know what hospitality is and they make you feel as if your car is the only one they are working on. From check in to check out...you guys rock!!!!
very friendly sales people. spent too much time coming to terms on deal but all in all very good people to work with. I'd deal with them again.
I was scheuled for a 9:00am appt to have the 1st service on my 2015 Impala LTZ. Was greeted immediately and met with my advisor Natan Gregg regarding my appt. Nathan was courteous and very professional and had my car in the shop immediately. He was aware of my 12:30 appointment and made sure I was on my way on time with a clean vehicle. Each visit to the dealership has been enjoyable. Thanks, Garnell Love
I have used Bill Estes for oil changes and basic maintenance for years. When I went in for an oil change, Nelson mentioned that I would be needing new tires and Bill Estes would make sure I got the best price in town. I showed him another estimate and, true to his promise, they matched the price - will also automatically rotate the tires each time I am in for an oil change - good deal! This will help me get the best wear out of my tires and won't require any extra effort on my part. I appreciate ...
I bought my new spark last year and will be a lifelong 'user' of this dealership. We may not have a lot of money to spend, but this dealership treats us with as much courtesy and respect as they would a millionaire. They are not only polite but their facility is one of the cleanest I have ever dealt with! I am so glad that I went to Bill Estes Chevrolet for my new vehicle!
Have had all service performed on three Chevrolets at this dealer over last 5 years. Great team, especially Nathan! Highly recommend using one shop and letting the service team get to know you.
They done a wonderful service maintenance on my vehicle and I was very pleased my services and pleased with Kevin herhalt he's very helpful and nice will be back
My wife and I were shopping for our first new car for her and we were down to a Ford Focus and a Chevy Cruze. We decided to go with the Ford but our experience was wonderful at Bill Estes Chevy. We were offered a great price for the Cruze and our sales person was friendly, funny, and understanding. In a couple years I will be in the market for a truck for myself and I will definitely go back to see Eric Beeler at Bill Estes Chevy.
I had a screw in my right front tire on my 2018 Chevy Silverado which I discovered at the end of my shift at work. I wanted to avoid long waits at tire shops so I decided to try Bill Estes' shop to get a tire patch. They got me in and out immediately, it was not at all expensive and they even let me use some of my GM rewards points to shave off some of the cost. They also did exactly what I asked and didn't try to sell me on anything I didn't need. I would ...
The service was fast. The technician was honest and open about what I needed on my car. He even recommended a service I was due for because of a special that was being ran on that service. Wonderful experience and will continue to take my vehicle to bill Estes for any maintenance
Just a great new truck buying experience all around. Jim Barrett is one of the best representatives I have ever worked with. Really appreciate the assistance and help in purchasing a new Silverado pick up truck.
Eric was very helpful he made sure that he took care of all my concerns and got me what I wanted
One of the side mirrors was pushed back-( it must have been hit going through the station ) and some white paint glazed onto the front side of the mirror.
I always take my truck to Bill Estes on 96th and Michigan St for service. I bought the tuck there. They do excellent work there. This last time I had a problem possibly from a previous service they did on my truck. They had the truck towed and fixed the problem right away.
Our service rep, Ryan, is amazing! He’s incredibly kind and knowledgeable. He’s great about communicating the service process and quick to respond to our questions. I highly recommend Bill Estes service. Our vehicles are well taken care of.
My experience with bill estes chevrolet has always be more than satisfactory. we have two automobiles serviced there. Mark Phillips is a polite and helpful service advisor.
this was the first car i have purchased from bill Estes. sales representative Sief was excellent. the people were all friendly and helpful. I would gladly recommend Sief to anyone looking for a car.
Fantastic experience, great customer service, and fun staff! Derrick Holmes and Johnny Steadham are my BFFs, go see them! Thanks guys, you’re the best!
On Wednesday May 12 my wife and I went in to Bill Estes Chevrolet to see about trading in our Impala. The Impala was purchased from there in 2017 new, we were talking about a lease but for the a little bit more money we bought a new Equinox. This makes three new cars that we have bought from Bill Estes since 2008 the service and sales staff have always been 5 star.
We just bought our vehicle from Bill Estes. Our salesman, Sief, was wonderful to work with. We had such a good experience that our daughter bought a car that same day there. Sief really went out of his way to make us all so happy. The entire staff was the friendliest that I have ever encountered. We will definitely be repeat customers!!!
Kay worked with me to find the vehicle I wanted. He kept me up to date. Very polite. I will recommend a friend or family member to ask for Kay if they are shopping for a chevrolet.
I inquired about a Tahoe on order through the internet. The response was quick. Got a call when it arrived, went and purchased the vehicle two days later. It was a very efficient process
Derrick was a pleasure to work with! Very friendly and down to earth person. Nothing but good things to say about dealership! Great job at finding best deals to fit your buget.
I came in for a simple tire recall and between the Crock-a-Dillion and the wonderful service I received from Josh was second to none. I want to thank you for taking care of me and my car needs. You guys rock. Thank you so much! And tell the Crock-a-Dillion he is great.
Derrick Holmes is one of the nicest understanding salespersons I’ve ever delt with he made it happen for my family I give Hume the Greatest Salesperson Award!!!!
Bill Estes has such great service quickly done and also gave me a car to use so i wouldnt miss work every service is performed with accuracy and care to get me back on the road. I get my care serviced here all the time since I bought it almost two years ago. Thank you for getting me back in my car again.
Bottom Line: Bill Estes Chevrolet service department is the best there is. They were superheroes when it came to a most difficult situation regarding my Corvette. They pushed for over two months at my request to have GM intervene and pay for a repair that was botched TWICE at Betten Baker Dealership in South Haven Michigan. They wound up having to accept warranty pricing for this which they did not have to do. Further Details: A dealership up in South Haven Michigan, Betten Baker, attempted twice to repair my Corvette. In both cases they did not complete the repairs correctly. ...
Pascal Decaudin is the man to go to ! He took care of me like I was family and got me into a car that I actually wanted right away. I definitely recommend him! 🙂 Wayne also made this a pleasant process. This environment was very welcoming enjoyed the whole process .Great people -LeAnn
Pascal Decaudin is the man to go to ! He took care of me like I was family and got me into a car that I actually wanted right away. I definitely recommend him! 🙂
The service was great, process was reasonable, and the waiting area was clean and comfortable. The only suggestion I have is to keep the popcorn fresh if you are serving it. Thank you.
Excellent and timely. Car was analyzed quickly and fixed . Very thorough. Reasonably priced.
Prompt, courteous customer service with limited wait time. New car recall noticed and replacement part ordered by the service department. Will continue to service with Bill Estes even though other options are closer to home. Great first experience after purchase.
Corey is conscientious and provided excellent service. My service took less time than anticipated and I was in and out in enough time to complete my other tasks. Much appreciation
My service advisor left for another dealership. He made sure my new service advisor, Ryan Ray, was a good fit. I was very pleased with Ryan's level of service and professionalism.
I was given great customer service as I shoopped for my new car. I wasnt sure, but the associate helped me make the best decision ever. Thank you so much!#
Had right headlight repaired but was less bright than left headlight after repair . Will need to return to dealership for further repair.
I found the car I was looking for and they transferred it to my local store free of charge. The service was quick and friendly. The salesman (Eric Beeler) remembered my family members names and got me the deal I wanted. Buying process was easy, I already had my financing and they got me a better rat. Very pleased.
Everybody at Bill Estes Chevrolet it's wonderful always has a wonderful experience regardless what I go there for everybody is very knowledgeable and keeps you up-to-date
I had my car serviced and I was in and out in a timely manner. I’ve been coming to Bill Estes Chevrolet for years and I am never disappointed with the customer service. Staff is very friendly and helpful.
I was thoroughly satisfied with my recent service appt. with this dealership and would highly recommend them to others for anything from sales to service!
All great. Sales rep Jim Barrett worked with me for several hours until I got exactly the type of situation I wanted with a new car lease.
The oil change service I received was explained to me and I was consulted before other services were done. The service was quick and the facilities are always clean and comfortable
The length of the visit was what I had expected until I had to make a return trip within approximately 30 minutes because the engine light had come on.
My sales person Jim Barrett was the ultimate professional. He was very attentive to what my needs were and not the dealerships. He has return all phone calls in a timely manner and his follow up has been Excellent. The sales manager Wayne was equally as professional as well. When and if I need a Nother vehicle there is no question where I will return for a purchase
I was a walk-in. They said 1.5 to 2 hours. 50 minutes later I was out of there!! Of course they got me to buy a new air filter; which after 40K miles it was caked with debris. I had a groupon for the synthetic oil change, so it was like getting the filter for free. I was disappointed they did not run the diagnostic report like they said, but ehh I'll get it next time when I schedule an appointment more responsibly.
Excellent ! on time as promised ! extremely polite and answered all questions!
Mike Richardson and Eric Beeler are fantastic to work with! They both were vey instrumental in finding a new Trax after my daughters accident Great people to work with!
All of the staff at the dealership were very attentive and helpful. Commercial truck sales associate Dave Vandaale was the most pleasant sales man I have ever dealt with. I bought my last truck in 2001 from Bill Estes and after this experience at my most recent visit I am convinced my next truck will also be bought at Bill Estes
Been using Estes Chevy for many years and would recommend both sales and service employees to anyone. Terrific customer service and excellent workmanship. Work ess done quickly and efficiently
Viewing the commercial with Bill Estes and son, prompted my choosing to seek a car to lease there. Thanks to Chad and Zack a deal was worked out which fit my fixed income budget.
I want to thank Pascal Decaudin for everything he did when I purchased my Chevy Cruz he is a very professional salesman I've been to other dealerships and bought vehicles and not had the satisfaction that I did with Pascal he knows how to deal with the customer.
Great service on my Tahoe. Work was completed as asked and as described. It was completed on time and the courtesy shuttle is very convenient.
I called to have a routine service check with oil change and tire rotation. It was quick and easy.
I have nothing but great things to say about my car buying experience at Bill Estes! I will definitely recommend Jim to family and friends for future purchases!
Service with Bill Estes is always great. Mark Phillips is the best aervice advisor. He always keeps us updated on the status of pur vehicles and delivers on time
I took my Corvette in for an oil change.My service person was Mark Phillips and we had a great talk. The service was quick and detailed,no problem for me!
I scheduled an oil change and tire rotation. On my drive to the dealership, I noticed a shimmy in the steering wheel. I realized I needed an alignment as I hadn't missed all the Indy pot holes this construction summer. Ryan worked in an alignment after the oil change. I really appreciate getting it done in the same visit. And more so, my �� needed the alignment now. Thanks.
Im sure I was a pain to deal with, but my salesman did everything he could to make us happy and close the deal. I’d see us returning to Bill Estes in the future.
Bill Estes ALWAYS goes above and beyond my expectations to make me feel at ease. They are always accommodating and follow up as promised from sales to service.
I knew exactly what I wanted. No test drive needed. Let's get this deal done!! Home Run Baby. Estes Team Rocks! Thanks, Mike Strong
The service was quick and I received a good deal on my tires. The representative was very nice. I love the waiting area here and the bathrooms are clean.
A small wear mark appeared on the seat of my 2017 Corvette after only 6k miles. Chevrolet replaced the seat cover under warranty without issue. The seat leather (red) matched the passenger seat exactly.
Everyone I had contact with were very not only friendly but extremely professional. I would recommend Bill Estes service department to anyone needing their vehicle repaired or serviced
I had a few items that needed looked at and was reminded of a couple more general maintenance items that needed to be done. I was thankful for the time taken to explain what needed to be done and why as well as the time to ask questions. The work was done correctly and on time. Very grateful to be able to trust my dealership.
I’ve been going to Bill Estes for about a year now to get my vehicle serviced. Every trip I get the same treatment ...Convenience, Efficiency and Outstanding Service. I will continue to use Bill Estes and recommend them to anyone looking for their car to be serviced.
I have owned GM vehicles most of my life which have lasted a long time thus drawing me to them still. My salesman Matt was very helpful as well as my finance person Levi.. No pressure, totally my decision.
Pascal was very helpful and great to work with and we will continue to do our business with Bill Estes. Thank you for making the process seem less.
Fast , courteous, facility is imaculate ,work was fully explained,work completed faster than expected they give you a loaner car,they follow up on repair& condition of car
Outstanding service and customer support . They are the best over my 50 years driving . I love my Avalanche and so sorry to see it discontinued by Chevrolet after purchasing three of them . Nothing close now offered so will have to switch brands most likely to Cadillac !
Top notch service department. Friendly service advisors, good commmunication and follow up. Will definitely be back for all future service and would recommend to anyone.
Pascal Decaudin and the entire team at Bill Estes went the extra mile to make sure we were completely satisfied. We couldn’t ask for a better salesmen than Pascal and that’s why we always see him first before we make any auto purchase.
We drove in in a rental car from Lawrenceburg, Indiana. Bought a car and out the door in 90 min. I thought my wife was going to drive the new car home and I was going drive the renal home.Matt said, are you driving a rental car home? I said yes, he said leave it here and we will take it back for you. Awesome Matt, Thank You!!!!
excellent service had issues with my clock and thought it might be electrical problem. Turned out there was a service bulletin on the issue and it only needed some programming under warranty
I recently made my 3rd purchase at Bill Estes Chevrolet in 7 years and I will go back again. Unlike other personal dealer experiences the team at Bill Estes work to earn my business.
Without having an appointment, my automotive needs were immediately addressed and completed which enabled me to reach my destination of Chicago, Illinois in time for my meeting.
My salesman was Bo Chavis. He was very informative and helpful. Found the car that I described and wanted. Very efficient in getting us out.
They did a great job identifying the source of a rattle in the front suspension. Replacement of the sway bars resolved be problem and my car is once again running smoothly.
Called on Monday am to get an oil change and a broken door handle fixed. Spoke with Mark Phillips in service who asked if I could be there in an hour! It is my only car and they needed it overnight so they provided me with a loaner. Got the oil changed and the door handle fixed, an alignment, and broken stabilizer bars repaired. On checkout, the woman at the desk looked up my service credit and I asked if my warrant covered any of these things. They told me that it was expired but I had the paperwork with ...
This was a great experience to work with Chevy. The Service was quick and no problems when I left. They showed me their new technology and that was awesome. My vehicle drives great.
Great customer service! Staff are very friendly and knowledgeable. Facilities are clean and welcoming. I've been a customer for ten years. Never had a problem.
Tire repair and replace-quick, fast excellant service and work met to my satisfaction-thourough and complete-high communication levels and involvement-very satisfied with all aspects of work
Erick Beeler was most helpful in showing me different vehicles I was interested in and letting me drive the vehicles. He explained the different features and answered the questions I had. An excellent buying experience!
I'm. Very satisfied. With the service I. Received .will recommend bill Estes. If you are in the market for a. New car.
Excellent service! I was advised what to expect and the cost and that is exactly what was delivered. I was late to my appointment because of an interstate accident. When I called, I was told that if I was there within 45 minutes of my appointment, I will still be seen. It was at the end of their work day. Then, they thanked me for calling!
I had a great experience with Bill Estes Chevrolet. I want to thank Warren and Ryan for taking the time and care to answer my questions and concerns about my purchase. They truly get a car is a car and a customer is a customer no matter how big or small the purchase is.
Eric Henderson and Pascal Decaudin helped make the car buying experience a joy! Combined, the two worked with my wife and I to ensure that we not only got the best deal, but also, ensure that we received everything we needed in an automobile. This was our first time working with Bill Estes, however. After working with these two, we will definitely be back!
My complaint is with the payment. I dropped my car off for repairs. The day that it was ready was a Saturday before the Labor Day Holiday. I had to be out of town so I check to see if the work had been completed. Yes, Great so far. When I asked to pay over the phone with a credit card, I was told since the bill was over $500 I would have to come in. I needed my car for the weekend. They would be closed for the Holiday and I was out of town. I asked if someone could ...
Nathan Gregg is as good a service advisor as I've ever dealt with. The problem was diagnosed, resolved and I was on my way in record time; he, Nate, advised me that there was an open recall and while I was there, they took care of that, too. Great service department.
I am always treated with such courtesy and respect that I am happy to drive all the way from Plainfield to Bill Estes Chevrolet for all of my service needs.
There are too many wonderful things to say about the team at Bill Estes Chevrolet. We drove up from Cincinnati to get a new Chevy Equinox. Eric Beeler & the finance team made sure everything was in place before we drove up. They gave us a couple different lease options on the car my wife wanted. We didn't have to wait that long once we got there, given that the dealership was extremely busy. Yessica Olguin went made sure we knew everything about the car before we drove off the lot. The General Manager, Chuck Jones, even came over ...
I recently purchased a used Corvette from Este's. During the negotiation one of my critea was full service records from Estes service department. The car I purchased appears to have had modifications and knowing what was done would be beneficial. Mr. Bo Chavis told me service was closed on Saturday but he would request service records on the following Monday. Due to the privacy laws this was a big job but Bo went the extra mile. Much appreciated. I also dealt with John Luck he has been wonderful to work with during the sale and has followed up after ...
Very friendly staff treated me very well I was in and out and happy with my purchase Gave me a good trade in price for my vehicle
Jim Barrett help me so much he was great on the phone he was great finding me a great car he was great give me a great price he was great about offering special offers and and extras and I will buy from him again
I bought my first car March of 2015 through Bill Estes Chevrolet. From start to finish I was thoroughly impressed with the professional and friendly atmosphere of Bill Estes Chevy. I first looked at a car from their website and found multiple options to choose from. The website was easy to personalize search options and maneuver. Once I physically went to Bill Estes Chevy, I was greeted like a friend and taken well care of. I was offered a test drive and financial aid options. Every employee I came into contact with treated me with respect and helped me pick the ...
We went in to purchase a new truck. The whole thing from beginning to end was painless and easy. The sales associate and the finance associate were both very straightforward and easy to work with.
I had a gear shifting problem associated with my new Chevrolet Colorado pulling a camper on a long trip. The service manager took notes of all my observations, made copies of my documentation and asked intelligent questions. The outcome was the complete resolution of the problem. Due to the complexity of issues, I am not sure the problem would have been correctly diagnosed and resolved if he had not handled it in such a professional manner. I am thankful to him, Bill Estes Chevrolet and to the manufacturer for standing behind the Colorado. Long-term customers are the product of experiences ...
took my car in for its first oil change With Chebon White.i had no problems before i tyook it in they didnt say i had any problems. next day battery light came on two days later car would not start had to have car towed to shop only to find out it was leaking oil onto myy alternator. needs alternator and valve cover gasket i wonder why they did not notice this problem when ddoing the oil change makes you wonder very disappointed.
I made an appointment on Saturday for Monday and got right in. The service department is wonderful. They know what hospitality is and they make you feel as if your car is the only one they are working on. From check in to check out...you guys rock!!!!
very friendly sales people. spent too much time coming to terms on deal but all in all very good people to work with. I'd deal with them again.
I was scheuled for a 9:00am appt to have the 1st service on my 2015 Impala LTZ. Was greeted immediately and met with my advisor Natan Gregg regarding my appt. Nathan was courteous and very professional and had my car in the shop immediately. He was aware of my 12:30 appointment and made sure I was on my way on time with a clean vehicle. Each visit to the dealership has been enjoyable. Thanks, Garnell Love
I have used Bill Estes for oil changes and basic maintenance for years. When I went in for an oil change, Nelson mentioned that I would be needing new tires and Bill Estes would make sure I got the best price in town. I showed him another estimate and, true to his promise, they matched the price - will also automatically rotate the tires each time I am in for an oil change - good deal! This will help me get the best wear out of my tires and won't require any extra effort on my part. I appreciate ...
I bought my new spark last year and will be a lifelong 'user' of this dealership. We may not have a lot of money to spend, but this dealership treats us with as much courtesy and respect as they would a millionaire. They are not only polite but their facility is one of the cleanest I have ever dealt with! I am so glad that I went to Bill Estes Chevrolet for my new vehicle!
Have had all service performed on three Chevrolets at this dealer over last 5 years. Great team, especially Nathan! Highly recommend using one shop and letting the service team get to know you.
They done a wonderful service maintenance on my vehicle and I was very pleased my services and pleased with Kevin herhalt he's very helpful and nice will be back
My wife and I were shopping for our first new car for her and we were down to a Ford Focus and a Chevy Cruze. We decided to go with the Ford but our experience was wonderful at Bill Estes Chevy. We were offered a great price for the Cruze and our sales person was friendly, funny, and understanding. In a couple years I will be in the market for a truck for myself and I will definitely go back to see Eric Beeler at Bill Estes Chevy.
